Refund policy

Last updated: 29 October 2026

We want you and your pet to love your order. This policy explains what happens if something goes wrong.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Nothing in this policy limits those rights.

FAULTY, DAMAGED OR INCORRECT ITEMS (INCLUDING PERSONALISED ITEMS)

We will replace your item free of charge, or refund you in full, if it:

- arrives damaged or faulty;

- was engraved differently from the details you entered; or

- is not the colour or size you ordered.

CHANGE OF MIND

Personalised items are made to order with the details you provide, so we cannot accept change-of-mind returns or correct errors in the details you entered. Please check your pet's name and phone number carefully before placing your order.

Non-personalised items can be returned within 7 days of delivery if unused and in their original packaging. You are responsible for return postage. Once we receive and check the item, we will refund the price you paid for it.

HOW TO REPORT A PROBLEM

Contact us within 7 days of delivery with your order number and clear photos of the item and the problem. Email endudesta8@gmail.com. Please do not send anything back until we have replied with instructions.

REFUNDS

Approved refunds are paid back to your original payment method. Your bank may take 5–10 business days to show the refund.

CANCELLATIONS

You may cancel a personalised order within 12 hours of placing it, before engraving begins. Non-personalised orders can be cancelled any time before they are shipped.

CONTACT

Email: endudesta8@gmail.com